How can we help?
Most answers are below. If you're stuck on billing, your account, or a specific program, send us a note — we usually reply within one business day.
Contact support
Who you're buying from
MAVORAIQ™ is the operating brand and customer-facing product of AFRO CANNECT INC., a company incorporated in Ontario, Canada. MAVORAIQ is an opportunity intelligence platform: it matches businesses to grants, tax credits, loans and trade programs, scores eligibility, and helps prepare applications. Subscriptions and one-time reports are billed by AFRO CANNECT INC. (MAVORAIQ) and processed by Stripe.
- Support: support@mavoraiq.com — replies within one business day
- General: info@mavoraiq.com
- Website: www.mavoraiq.com
- Location: Ontario, Canada (registered business address available on request)
- Plans & prices: see pricing · cancellation & refund policy
Account & billing help
How do subscriptions work?+
MAVORAIQ Funding is billed monthly or annually. Free accounts get a limited number of revealed matches and one Funding Intelligence Report; paid plans unlock unlimited matching, Opportunity Radar™, AutoApply™ drafting and the full report. Your plan takes effect immediately after checkout.
How do I cancel?+
Open the Upgrade page inside your account and choose Manage billing. That opens the secure billing portal where you can cancel, switch between monthly and annual, or update your payment method. Cancelling keeps your access until the end of the period you already paid for.
How does usage work on the free plan?+
Free accounts can run the assessment, see match counts and reveal a limited set of matches, plus generate one Funding Intelligence Report. Once that's used, matching stays visible but revealing further opportunities requires a paid plan. Nothing is deleted when you hit the limit.
Can I get a refund?+
Email support@mavoraiq.com within 14 days of a charge and describe what happened. We review refund requests case by case.
How do I delete my account or data?+
Email support@mavoraiq.com from your account address and ask for deletion. We remove your profile, uploaded vault documents and stored matches. Export is available on request before deletion.